We process personal data in line with the EU's personal data protection regulation ( GDPR ). We store information about how you use our services when it is necessary for us to be able to provide you with the best possible service, such as when you place orders, we send you a delivery and in other possible contact with you.

We also use this information to generate statistics and understand trends, as well as to improve, offer and further develop our products and services. As registered in our systems, you have the right to access your personal information and demand, within the limits of the law, that this information is rectified or deleted if it is incomplete or incorrect.

1. COLLECTION OF PERSONAL INFORMATION

The Norwegian Refugee Council is responsible for the collection and use of personal data, and processes personal data in line with the Personal Data Act. By processing responsibility, we mean the person who primarily has responsibility and obligations under the Personal Data Act. The Norwegian Refugee Council is responsible for processing the personal data.

2. WHAT DOES REFUGEE HELP USE THE PERSONAL INFORMATION FOR?

The Norwegian Refugee Council collects personal data, with your consent, when you give us financial support, buy products in the online store, sign up for newsletters, when we follow up and have dialogue with our users and supporters and when we send out marketing products and other information about the Norwegian Refugee Council. Your email address and/or telephone number is collected so that we can send you confirmation that your contribution has been received - and to inform you about the work we do for the money we raise.

If you are or have been a regular donor or are a current subscriber to our newsletter, we will carry out profiling and segmentation to provide you with targeted content based on your interests. The Norwegian Refugee Council processes your personal information for marketing purposes in accordance with applicable laws, including laws on obtaining consent for electronic marketing.

If you have been a donor, we will, based on legitimate interests and in accordance with GDPR and the Norwegian Bookkeeping Act, store your contact information for a period of 3 years. We can use this data to keep you up to date on the Norwegian Refugee Council's work and opportunities for further support. If you wish to opt out of future contact, please contact us to let us know. You can do this by sending an email to giver@flyktninghjelpen.no .

3. PROCESSING OF PERSONAL INFORMATION

You will be notified before we collect information about you, and you can choose what kind of information we can keep and for what purposes. Personal information may be your name, address, telephone number, email address, age, donor information and payment details.

If you support us with an amount over NOK 500, by informing us of your social security number, you can get a tax deduction on the donor amount. The Norwegian Refugee Council is required by law to obtain personal identification numbers for tax deductions and uses personal identification numbers to ensure that supporters and donors receive tax deductions for their donations. We do not register or store social security numbers on the websites or pass them on to anyone other than the tax authorities. Read more about personal identification numbers and tax deductions here . The Norwegian Refugee Council is subject to confidentiality and does not sell personal data to third parties.

4. REGISTRATION, CHANGE OF INFORMATION, DE-REGISTRATION ETC.

Personal information is collected when registering as a permanent donor, when donating a single amount to the Norwegian Refugee Council or when signing up for a newsletter. This can take place via our websites, SMS, Vipps, with the help of our street recruitment team or via postal giro.

You have the right to receive information about the collection, use, processing and protection of your personal information. If you would like us to update, change or delete personal information that we have registered about you, or if you do not wish to receive further messages from us, or if you have any questions regarding the above guidelines, you can contact us at giver@ flyktninghjelpen.no or call us on +47 800 33 503 (10.00 - 14.00).

5. SECURITY

The Norwegian Refugee Council has implemented a number of security measures to ensure that our internal routines comply with the security standards required by current data protection legislation. The Norwegian Refugee Council always works to protect your personal information in the best possible way.

The Norwegian Refugee Council considers the information about our work and the refugee situation in general on its own websites to be reliable, but nevertheless cannot guarantee that the information is correct, complete or available at all times. The Norwegian Refugee Council thus disclaims all responsibility for errors, deficiencies and lack of availability on the pages. Nor does the Norwegian Refugee Council assume any responsibility for the material prepared or published by third parties, even if our pages contain links to other websites.

6. YOUR RIGHTS

You have the right to access data about you that has been processed by the Norwegian Refugee Council, with certain statutory exceptions. You also have the right to object to the collection and further processing of your personal information. In addition, you always have the right to have potentially incorrect personal data corrected or deleted.

7. PERSONAL INFORMATION AND THIRD PARTIES

The Norwegian Refugee Council uses third-party digital solutions. Some of these actors are data processors and are subject to data protection legislation. They have a separate agreement with the Norwegian Refugee Council when it comes to the processing of data and security measures around this. The Norwegian Refugee Council is subject to confidentiality and does not sell personal data to third parties.

The Norwegian Refugee Council uses third parties such as

• Optimizely CMS (content personalization)
• Stripe (card payment)
• Vipps (card payment)
• Google Analytics (statistics)
• Google Tag Manager (organization and script on the website)
• Facebook Insights (Ads)
• Type form (web form)
• Mailchimp (newsletter)
• Shopify (online store)
• Salesforce (customer relationship management)
• Monsido (statistics and analysis)
• Hotjar (Statistics and analysis)

Here you will find more information about our use of cookies .

8. DELETION

The Norwegian Refugee Council will process and store your personal information for as long as is necessary and permitted under current privacy legislation. If you would like more information, you can contact us at giver@flyktninghjelpen.no .

9. DISPUTES

Norwegian legislation regulates any circumstances or disputes that may arise in connection with the use of the website.

10. PRIVACY OFFICER AND CONTACT INFORMATION

The data protection representative for administrative processing of personal data in the Norwegian Refugee Council is Shadab Khan. The representative can be reached via e-mail: data.protection@nrc.no .

The data protection officer shall assist the person responsible for the company's processing of personal data (data controller) in the work of safeguarding the privacy of all members, volunteers, employees and donors.

The Norwegian Refugee Council can update this privacy policy at any time. We encourage you to check this page frequently to stay informed of any changes in how we protect and process the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any changes. We will inform you of major changes.

Contact the Norwegian Refugee Council's donor service
Telephone: +47 800 33 503 (10.00 - 14.00)
Email: giver@flyktninghjelpen.no